Compliance

At McBride Supportive Living, compliance is not just an obligation — it is the foundation of our operational philosophy. Our commitment to regulatory excellence ensures that every resident lives in a secure, dignified, and empowering environment. We recognize that consistent, proactive compliance practices are essential to building trust with our residents, families, regulators, and community partners.

Licensing and Operational Standards

• Fully licensed by the Ohio Department of Mental Health and Addiction Services (OhioMHAS) to operate as a Residential Facility Class 2 supportive living provider.
• Strict adherence to Ohio Administrative Code 5122-30 standards, covering everything from staffing ratios to safety infrastructure and resident care procedures.
• State inspections conducted at minimum annually — often more frequently — to ensure standards are maintained or exceeded at all times.
• Internal compliance reviews and audits performed quarterly, including resident interviews, staff training validations, safety equipment checks, and recordkeeping evaluations.
• Policy and procedure manuals updated annually to reflect best practices and any regulatory changes mandated by state or federal agencies.

Resident Rights and Protections

• Resident Rights posted prominently in all facilities and reviewed personally with each resident during intake.
• Residents are empowered to file grievances without fear of retribution; all complaints are documented, investigated, and resolved with transparency.
• Opportunities for residents to participate actively in house meetings, activity planning, care conferences, and decision-making regarding their own service plans.
• Zero tolerance policy for abuse, neglect, exploitation, or discrimination — mandatory reporting procedures enforced for all staff members.
• Training programs for staff on trauma-informed care, cultural sensitivity, and ethical service delivery to enhance protections and dignity for every resident.

Safety and Emergency Preparedness

• Comprehensive written emergency operations plan addressing fire, natural disaster, medical emergencies, power outages, and security threats.
• Fire drills conducted quarterly for each residential location; evacuation maps posted throughout all living spaces and common areas.
• First aid kits, fire extinguishers, and emergency lighting systems inspected monthly and replaced immediately if deficiencies are found.
• On-site staff trained and certified in CPR, First Aid, and Nonviolent Crisis Intervention (NVCI) to de-escalate behavioral emergencies safely and respectfully.
• Regular collaborations with local fire departments, emergency medical services, and law enforcement agencies to maintain facility readiness and community integration during emergencies.
• Annual disaster simulations and tabletop drills conducted to refine staff readiness and improve emergency response capabilities.

Quality Assurance and Continuous Improvement

• Resident satisfaction surveys distributed semi-annually to gather direct feedback on services, safety, and quality of life.
• Family and guardian engagement encouraged through regular updates, visitation opportunities, and care team meetings.
• Corrective action plans developed promptly in response to audit findings, complaints, or suggestions from residents and families.
• Ongoing staff training covering mental health best practices, HIPAA compliance, dignity in service delivery, and advancements in supportive housing models.

McBride Supportive Living believes that true compliance is about more than checking regulatory boxes — it is about living our commitment to excellence every single day. We strive not only to meet legal standards but to exceed them in every facet of our care, operations, and resident advocacy. By holding ourselves to the highest expectations, we ensure that McBride remains a safe, trusted, and empowering home for those we serve.